Free Quote Terms and Conditions
Southern offers Free Quotes.
Definition
A quote is the working out of the price of doing work. It does not include the work itself. The work is what happens after the quote is accepted.
To get a free quote there are conditions.
No investigation is part of it. Eg if we have to open walls or locate a roof leak that is not part of quoting. Quoting is figuring out the price, not doing work.
Free Quote Examples
- If you say I want 5m of spouting replaced we price that free.
- If you say I want you to replace our 180 litre electric hot water cylinder in my cupboard in the hallway we price that free.
- If you say locate my roof leak. We first have to investigate where its leaking and what is causing the leak. This investigative work sometimes needs scaffolding and getting on the roof with harnesses and two people for hours to locate the leak. Once found and the extent of the work is identified. We can then price the repair Free.
- But the investigative part is not free. We have a leak investigation price for locating leaks. Or we can let you know a work up to price and once the problem is located let you know what it will take to complete the work so there are no surprises.
- If you say my central heating is not working can I have a quote to fix it, our quoted price is a service call type fee which has a measure of time to locate the problem and from there we can identify what materials or parts are needed to repair it. Occasionally no parts required.
We can discuss problems and their solutions with you, and provide a free price over the phone for simple jobs. Eg replacing a vanity unit or toilet pan with photos.
OR
Jump the que.
So rather than waiting in the que for pricing.
Some customers are after prices for a variety of reasons eg they have no intention of going ahead with the work but want prices for insurance purposes or obtaining bank loans or as a check price against another contractors price or as a comparison to a charge by a competitor where the work is already carried out.
If you want to jump the que we have a pricing fee. Where we come after a day or so.
If you want us to visit your property then we charge $120 for the quote and visit, which we credit should you accept the quote – making it free! This $120 fee is deducted from the price we give you.
Please note that we will always call you first to find out the extent of the work.
If you call us and ask us to come to your property, investigate a problem, or discuss possible options, or give advice then it is a service call which we charge for.
Free Quote – If the job is not investigative then we can price it from our menu of standard jobs. This quoting method is Free.
Your $120 quote will allow you to make an appointment to get a trained technician to your property.
Contact our team for more information on our Free Quotes.
